Shipping Policy
At Case Cafe, we strive to ensure that your shopping experience is smooth and satisfying from start to finish. Here's everything you need to know about our shipping policy:
1. Processing Time
- All orders are processed within 1-2 business days. Orders are not processed or shipped on weekends or holidays.
- If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or phone.
2. Shipping Rates & Delivery Estimates
- Shipping charges for your order will be calculated and displayed at checkout.
- We offer several shipping options to meet your needs:
- Standard Shipping: 5-7 business days
- Expedited Shipping: 2-3 business days
- Overnight Shipping: 1-2 business days
3. Shipping Confirmation & Order Tracking
- You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
4. Damages
- Case Cafe is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
- Please save all packaging materials and damaged goods before filing a claim.
5. Returns Policy
- Our return policy provides detailed information about options and procedures for returning your order.
Thank you for choosing Case Cafe! If you have any questions about our shipping policy, please don't hesitate to contact our customer service team at caseecafeoriginal@gmail.com.